Contact
Two inboxes, so nothing lands in the wrong one.
Anything about the programme, a mentor or an application goes to our general inbox. Complaints, privacy requests and legal matters go to our grievance inbox, where they are logged and tracked.
General
info@buildemics.comThe everyday inbox. Our team reads it on working days and usually replies within two.
- Questions about the programmes, mentors or pricing
- Applications, cohort dates and rescheduling
- Partnerships, schools and counsellors
- Press, speaking and anything else
Grievances and legal
grievances@buildemics.comComplaints, privacy requests and legal notices. Every message is logged, given a reference number and tracked to a decision.
- Complaints about a mentor, a session or a refund
- Privacy requests: access, correction or deletion of your data
- Content takedown, copyright and trademark notices
- Legal notices and anything a lawyer wrote
Writing to the grievance inbox does not cost anything and does not affect your place in a cohort. If you are unsure which one to use, send it to info@buildemics.com and we will route it.
Grievance redressal
What happens after you hit send.
We follow one process for every complaint, whoever it comes from. Timelines are in working days and start when your email reaches us.
01
Write to us
Email grievances@buildemics.com from the address on the account. Tell us what happened, when, and what you would like us to do.
02
We acknowledge within 72 working hours
You get a written acknowledgement with a reference number and the name of the person handling it. Counted in working hours, Monday to Friday.
03
We resolve within 15 days
We investigate, ask you for anything we still need, and write back with a decision and the reasoning. Most things are settled well inside this.
04
If you are not satisfied
Reply on the same thread and ask for an escalation. It goes to the founder, and you get a final written response.
What to put in the email
- The student's name and the email on the account
- What happened, with dates
- Anything that supports it: screenshots, session notes, receipts
- What outcome you are asking for
Other ways to reach us
Some things are faster than an email.
Book a call
Twenty minutes with our founder to work out whether the programme fits. No pitch.
Pick a timeAsk the community
Students answer each other in the Discord, and mentors drop in when a question needs a researcher.
Join the communityStill not sure who to write to?
Send it to info@buildemics.com. If it belongs with grievances, we move it there ourselves and tell you we have.